Dynamics 365 – Unpacking a recent post

As an experiment, back in February, I thought I would try using the LinkedIn “Create an Article” feature, to see how it compared to just posting to LinkedIn from my own blog. I can confidently report that the test was a huge failure. Anyone thinking of using LinkedIn’s “Create an …

Dynamics 365 – Paper is Rock and Scissors

It should be news to no one that Microsoft’s Business Solutions are exploding with new capabilities by the minute. An enormous amount of money and effort is being brought to bear to push the envelope, raise the bar, and then raise it again. The advancements have been nothing short of …

Dynamics 365 – The New RapidStart is Here!

Those of you who follow me, know that we have a product called RapidStart for Dynamics 365. Well, not “we” actually, RapidStart LLC is a separate company owned by my wife. So I guess I should say, “she” has a product called RapidStart for Dynamics 365. Anyway, that product has just …

Dynamics 365 – Some Microsoft Advice to Ignore

If you have been around the channel for a while, you are quite familiar with the Microsoft messaging to partners. “Add a Dynamics Practice”, or “Add an Azure Practice”, or “Add a whatever we want to sell now practice”. I suggest you ignore these messages.

Dynamics 365 – Thoughts on the Business Edition

Yesterday we had the Executive Briefing for the Dynamics 365 Business Edition Sales and Marketing Apps. It was non-NDA so that means we can talk about it, that also means that lots of details were left out. I have been working with that team for some time now, and while …

Dynamics 365 – The Cloud “Fad” has Passed

As some of you may know, we were formerly Salesforce Consultants, a product that was “Cloud” from day one. For us, cloud was not something we even thought about, until we pivoted to become a Microsoft Partner in 2011. Suddenly “Cloud” was a new thing? Huh?… Okay, we’ll play along.

Dynamics 365 – Divorcing your Microsoft Partner

Yes, I know, Divorce is a nasty sounding word, and it does not seem applicable to your relationship with your Microsoft Partner… I mean you are not legally “Married”. But today, more than ever, your relationship with your Microsoft partner is feeling a lot more like a marriage, particularly, if …

Dynamics 365 – Picking a Dance Partner – Part 2

In Part 1 of this post, we followed a fictional first-person path to picking a Business Solutions (CRM) platform. It appeared that Microsoft Dynamics 365 was under strong consideration, when the topic of a Microsoft Partner was introduced. Let’s continue this fictional journey, and see how this critical step plays …

Dynamics 365 – Dropping the “C” from “CRM”

A tweet caught my eye the other day, it was a quote from Richard Branson that went something like, “If you look after your staff, they’ll look after your customers. It’s that simple.” I could not shake this from my brain, so I thought I would try and crystallize my …

Dynamics 365 – Outlook Client is Finally Deprecated for SMB?

Okay, maybe the Outlook thick client for Dynamics 365 hasn’t actually been deprecated by Microsoft… yet… but it should be. I think the last UI refresh was in 1972. So I am personally declaring it deprecated! Fully three quarters of our customer support issues for Dynamics, have involved the Outlook …

Dynamics 365 – The Plan is The Plan

When Microsoft launched Dynamics 365, they launched an entirely new licensing model based on Apps and Plans. The community became aware of this deconstruction, before they were made aware of the pricing, which led to some early speculation on how it would roll out… then in November, the associated pricing …

Dynamics 365 – Taking the AppSource Path

You cannot go to a Microsoft partner event today without hearing about AppSource. It’s not that third-parties haven’t extended Microsoft products, like Dynamics 365, in the past, but those extension/solutions haven’t driven product sales, at least not in the way Microsoft knows they could. Other companies, like Salesforce.com, have proven …

Dynamics 365 – Industry Focus is not BS

I first heard Microsoft floating the “Industry Focus” concept to partners shortly after Office 365 launched. It seemed pretty clear that this cloud shift was going to eliminate a lot of existing revenue for partners. I felt back then, that the “Industry Focus” concept was something that Microsoft cooked up …

Dynamics 365 – Bending it to Your Will

In Microsoft’s continuing quest to make Business Solutions easier, “Configuration over Code” is where they are making the most investment. “Coding” requires skills that most customers, and frankly most partners, do not have, which leads to additional costs for the customer. How is Microsoft doing on lowering this barrier?