In my 20-plus years in this CRM business, I have seen my share of “Funnels”. Lead Funnels, Sales Funnels, Delivery Funnels, every kind of business-related funnel you can think of, I have probably seen it. From what I have witnessed, most businesses have no idea how to use them effectively. So, let’s talk about Funnels. (more…)
About seven years ago we pioneered the “Support by Blocks” model, and it has served our Forceworks clients and us well. But thanks to Microsoft, it is time for a whole new model for...
I’ve heard this term bandied about for many years now, “Single Version of the Truth”. As Jack Nicholson once said, “You can’t handle the Truth!” I would paraphrase that as, “You can’t afford a...
Microsoft Dynamics 365 business applications are fantastic products. Unrivaled power and features and priced accordingly. Are they over-priced? No! Are you over-paying? Maybe. So, let’s unpack this one.
Microsoft just announced, and released in the next breath, a new Pay as You Go model for Power Apps. This has huge implications for all organizations and also for users of our free RapidStartCRM...
Shortly after we launched RapidStartCRM back in 2015, a couple of competitors followed us into the emerging space we identified. They are gone now, but new ones occasionally pop up. I hear “imitation is...
It seems like a couple of times a week I get a panicked message from a customer who saw the dreaded alert: “Your organization (tenant) is over capacity” in the Power Platform Admin Center....
One of the smartest things I have done in a while was to introduce a monthly Principals call with our customers. Our customers are all very happy with our team, so why rock the...
I have had my head down for a while working on the next version of RapidStartCRM. We also recently deployed RapidStartCRM for our own support operations. In the process, I came across a few...
I have had my head down working on some big things, and it has been a while since you heard from me. Well, I’m getting back to it with a follow-up chat with Toby...
Many of our customers have been asking about the ominous alert that appears in their advanced settings area for either Dynamics 365 or Power Apps Model driven environments. In this short post I will...
So I noticed Ryan Cunningham, Product Lead for the Power Apps side of the Power Platform for Microsoft, suddenly come available in Teams. So of course, I ambushed him, and we had a great...
Today, Microsoft business Applications group is announcing a special offer for Power Apps Per App Passes. It felt pretty significant, so I thought I would write a short post on it.
I recently became aware of an interesting concept in psychology called the Dunning-Kruger Effect, and Citizen Developers came to my mind. What the hell am I talking about now? Read on to find out.
James Phillips, the head of engineering for Dynamics 365 and the Power Platform, that we all either use, or make a living on, recently tweeted “The name changes will continue until morale improves”. It...
When I moved from Salesforce to become a Microsoft partner about ten years ago, they were just launching the “Advisor” model for cloud license sales. The road got rocky after that.
In one of our private MVP channels, another MVP “joked” that Jukka Niiranen should consider reading his blog like I do, so I “joked” that I would do it for him, and then Jukka...
In this past week, I had two potential customers who were deciding between our RapidStartCRM Power Apps or Zoho. For one of them, I had no choice but to recommend Zoho. I you want...
I get that it is mostly partners and Microsoft employees that read my blog, I have not really targeted my content toward customers, which was probably a mistake, but that is a topic for...
I had planned on making this two posts, but frankly I have too much on my plate at the moment, so its a twofer. The first part is about something new I launched, and...
I recently wrote a post with suggestions for Toby Bowers, the new Leader of the Microsoft ISV Program. I assumed he had read it, but just to be sure, I ambushed him on the...
