Clone records in Dynamics CRM 2013

clonesThis one comes up a lot. With so many new Dynamics CRM 2013 users that are familiar with Outlook, I am often asked “Where is the Add new contact from same company button in CRM?”. This seemingly basic piece of functionality is noticeably absent from CRM. Fortunately, it is not hard to create; and not just for contacts, but for any entity. So let’s get to cloning.

The procedure I am going to use will serve two purposes, first it will get you a clone function, and second it will familiarize you with the “Dialogs” capability as that is how we are going to achieve this. BTW, I am doing this in Dynamics CRM 2013 Online if you’re wondering.

Step 1

With the Administrator or System Customizer role, log in to CRM and navigate to Settings/Customization/Customize the System. You should be looking at the screen below. You can click on any of the images to enlarge.

Click Processes and New and you will see the screen below.

Step 2


We will give this Process a name (I called it Add Contact from Same Company), select Dialog from the category dropdown, select Contact from the Entity dropdown. For this first clone process we will select New Blank Process. Then click OK and you should see the following screen.

Step 3

Click Add Step and select Page from the dropdown. Give the resulting line a name like “Clone Contact

Step 4

Click in the blue area below the name then Add Step again and select Prompt and Response from the dropdown.

Step 5

Name this first step “Enter First Name” and click on the Set Properties button.

Step 6

Give it a user prompt like “Enter First Name“, select Single Line from the Response Type dropdown and Save and Close. Repeat steps 4, 5 and 6 to add your unique fields for a new contact like maybe last name, email address, phone number, etc.

Step 7

When you have added all your unique fields click on the blue area at the top to select the entire step, go to Add Step and select Create Record from the dropdown. Your screen should be looking like the one below.

Step 8

We will give this new step a name like “Create Clone Record“, then select Contact from the Create dropdown and then click the Set Properties button, which should launch the following screen.

Step 9

This screen may look a little different for you depending on whether you modified your contact form. First click in the First Name field then on the right, click on the Look For dropdown and down at the bottom you will see the items you created previously, click on Enter First Name.

Step 10

Then click Add and you will see the response text in the box below, click OK and you will see it in the First Name field. Go ahead and repeat steps 9 and 10 for each of your unique fields create earlier.

Step 11

Now we will add the field information that we want to clone over. For example, click in the Company Name field, then in the Look For dropdown select Contact entity, then in the dropdown below that select Company Name from the field list and click Add. You should see it in the box below, click OK and the field will populate. Go ahead and repeat this step for each item you want to carry over from a typical existing contact to a new one for the same company, like address, etc. When you are done, click Save and Close, then Save and Close the Process, then Publish All Customizations.

All Done! You built your first Dialog Process.

Lets try it out. Navigate to your Contacts list


Select a Contact you want to clone, then click the three dots to open the extended menu and select Start Dialog and the screen below should launch.


Select the Clone Contact Dialog you created and click Add and the following screen should launch.


So here are the unique fields you created earlier, go ahead and enter all your new contact’s information and click Next, then Finish on the next page.

Back at your Contacts list, refresh your page and you will see your new contact in the list. Open the contact and you should see all of the company information, or any other information you added earlier, carried over from the contact that you cloned.

Pretty neat huh?

This is a very common use of this “Cloning” process, adding a contact from the same company. But this same procedure can be used for any entity. For example, let’s say you had a T-Shirt company, with five different styles of T-Shirt, each in five sizes and 10 colors. While you might build a spreadsheet and import it, this is another way you could easily add items based on existing items. There are a ton of uses for this procedure to help speed up your data entry.

Feel free to give me your thoughts in our blog below, or if you are reading this elsewhere click here to comment.

Add your thoughts below, just don’t pimp your stuff on my blog 🙂


  1. Bob Lappin

    Step 10 does not work for me. I do not get the “Enter Response Text” text in yellow when I select “enter rfq number” in the “look for” pull- down.
    I am using an entity I created, not the contact entity. Is there some entity property that need sot be set to make this work?

  2. Bryan

    Hello, do you know how to copy a set of fields from one Entity to another? Thanks.

  3. Stig Karlsen

    Nice, so this button in the ribbon is launching the dialog directly?

    • Steve Mordue - CEO

      Yes, using RibbonWorkbench and following this post:

      It takes about an hour

  4. Stig Karlsen

    Great post. It worked just fine for me and its very useful that the user also can input som variables into the record that will be created.

    However I also have the same “issue” that Seepok is pointing out, that when You copy the record there are some related tables/records that You want to copy as well and relate it to the new “mainrecord” that You just created.

    • Steve Mordue - CEO

      Yes, Quotes and Products for example are separate entities. This simple method would not handle that.

      I did add a little modification to it to reduce steps:
      Clone Button

      • Mohamad

        Hi Steve,
        Can you help me in Close a quote, please note the original quote has products, so when I close a quote, I need to clone the same products from original to cloned quote.
        Waiting your kind feedback?

  5. Seepok Erm


    I think the most common need of our customers is to be able to clone Products and Quotes. With products this works fine.

    What about if we would like to clone Quote? How could I be able to Clone Quote? When cloning Quote I should be able to clone the Quote Products as well – as they are the most essential part of the Quote.

    At the moment there are some third party tools for that.

    QUESTION : Am I able to Clone Quotes? How?


    • Steve Mordue - CEO

      I have not tried, but Quotes are an entity so I do not see why the same procedure would not work. Give it a try and let me know your results.


Submit a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

MVP Logo Horizontal Preferred Cyan300 RGB 300ppi

Subscribe to Steve's Blog

* indicates required
Follow Steve on LinkedIn

My Recent Posts

Pin It on Pinterest

Share This