Dynamics 365 – The SMB Hero Offer… for now

Microsoft likes to use the term “Hero Offer” for a particular subscription. It’s like the Sears Good, Better, Best approach. Usually the “Hero” offer, means that you are a hero to Microsoft if you sell it, not that is is the best solution for every customer. So, what is the …

Dynamics 365 – Does RapidStart CRM still fit?

I have had several of our partners and friends ask me how the new Dynamics 365 will effect our RapidStart CRM ISV offering. I think they feared I may slit my wrists, but actually, we got lucky. RapidStart CRM was always focused on the new CRM customer who was looking …

For CRM, Partial Adoption is Total Failure 

Who could argue with the concept of keeping your finger on the pulse of your customers? From the CEO, to the VP of Sales, to the Sales Manager, right down the line to the sales team… everybody has a desire… a requirement actually… to know what is happening with their …

The Microsoft Cloud Partner Margin Squeeze

Just a few short years ago, Office 365 launched. At the time, selling the product required genuine knowledge, and migrating to the product required genuine expertise. There was significant partner margin and incentives on the sale of Office 365, as well a nice margins on deploying it. Those days have …

Dynamics CRM Online – Best choice for a Growing SMB?

“It’s way more powerful than we need, we just want something basic”. As a Microsoft Partner who services the Small and Midsized Business (SMB) customer, and offers CRM, you have no doubt heard this refrain. Is it true? Is Dynamics CRM Online simply “too big” for the average SMB customer? …

Dynamics CRM Online Free Trial – A SMB Deal Killer?

First of all, I am well aware of Microsoft’s push for trials ever since their entry into the SaaS space. Even though Microsoft is relatively new to the Free Trial game, apparently it has been successful for some products, but not as successful for others; CRM falling in the latter …