Shining a Light on Shadow IT
The IT organization, inside of most enterprise customers, is primarily focused on Security, Governance and Compliance these days. One of the biggest tools in their arsenal is the word “No”. That approach, to requests...
Category: Dynamics CRM
Dynamics 365 – The New RapidStart is Here!
Those of you who follow me, know that we have a product called RapidStart for Dynamics 365. Well, not “we” actually, RapidStart LLC is a separate company owned by my wife. So I guess...
Dynamics 365 – Dropping the “C” from “CRM”
A tweet caught my eye the other day, it was a quote from Richard Branson that went something like, “If you look after your staff, they’ll look after your customers. It’s that simple.” I...
Dynamics 365 – The Plan is The Plan
When Microsoft launched Dynamics 365, they launched an entirely new licensing model based on Apps and Plans. The community became aware of this deconstruction, before they were made aware of the pricing, which led...
Dynamics 365 – SMB Apps Myth-Busting
My flight home to Tampa from Seattle, following the Worldwide Dynamics Partner Advisory Council meeting, is a relatively short hop compared to that of many of the other partners in the group, but nevertheless,...
Dynamics 365 – Needs More Cowbell!
Hey, what do you think about that cool new Insights feature in Dynamics 365? Which one? Yes, it seems that the Microsoft cloud team has a new favorite word. On its own, or in...
Dynamics 365 – The Irresistible Force meets the Immovable Channel
You’ve heard of the old 80/20 rule I’m sure… 20% of your sellers generate 80% of your sales, or 20% of your customers generate 80% of your service tickets, etc.. You get the idea....
Dynamics 365 and the Adobe Marketing Cloud
Last week we heard Satya Nadella and Shantanu Narayen announce a new partnership between Microsoft and Adobe. Basically Adobe will be making Azure their platform for certain products, including the Adobe Marketing Cloud, leading...
Dynamics 365 – Sorry Customer, No Soup for You!
Here’s an interesting one, customer wants to buy CRM Online, but they are a Syndicated End Customer of a Syndicated Partner. The Syndicated partner does not offer CRM Online. See below for Microsoft Support’s...
Dynamics 365 – How Partners will Succeed Post-CRM
Someone recently commented that my last post was an “Apocalyptic” view of the future of the Microsoft partner. Similar, and much better supported views, similar to mine, were also expressed by Matthew King in...
Dynamics 365 – A Light at the End of the Tunnel?
So a lot has been said recently about Dynamics 365, ranging from high praise to all-out hysteria. NDAs have been violated, pumping bits and pieces of information out, mostly around pricing. And lot’s of...
Dynamics 365 – Leading from Behind
My head has been swimming. I spent the entire weekend re-watching the “Airlift” presentations that Microsoft gave us last week on the new Dynamics 365. There were about 50 of them, each on a...
For CRM, Partial Adoption is Total Failure
Who could argue with the concept of keeping your finger on the pulse of your customers? From the CEO, to the VP of Sales, to the Sales Manager, right down the line to the...
GulfShore Bank deploys Dynamics CRM Online “Rapidly” (Press Release)
Forceworks is pleased to announce a new Case Study of GulfShore Bank’s CRM deployment Tampa, FL – GulfShore Bank recently completed the deployment of Dynamics CRM Online utilizing the RapidStart CRM model developed and...
Forceworks added to Microsoft’s Power BI Red Carpet Program (Press Release)
Forceworks, is pleased to announce their acceptance into Microsoft’s Power BI Red Carpet Program Tampa, FL – The Power BI Red Carpet program is a new invitation only Microsoft program for a few selected...
Is the Love Affair between Microsoft Dynamics and SharePoint Over?
Even though it has been a month since Convergence 2015 the session guide still sits on my desk. I have some weird mind block in discarding it as it continues to remind me of the...
Dynamics CRM Online 2015 Update 1 RapidStart
So we have barely cleared the update cycle for Dynamics CRM Online 2013 to Dynamics CRM Online 2015 and here comes Dynamics CRM Online 2015 Update 1. I guess it was too soon to...
Unpacking our Dynamics CRM Online RapidStart for Community Banks
Forceworks recently launched our latest RapidStart offering for Dynamics CRM online for Community Banks. We have the formal press release and the specific product page, but I thought I would do a deeper dive...
The Secret to Integrating Outlook with your custom built software
Some time ago we were approached by a company who had a custom-built suite of web-based financial reporting and fundraising products that they offered to major alternative asset firms. It was a complicated application...
For Dynamics CRM and SharePoint – Perfection is the Enemy of Good
Okay, first of all, I know what you are thinking. But I am not proposing that an effort to deploy either Dynamics CRM Online, or SharePoint online should be half-assed. Half-assed is not Good, it...
