Dynamics 365 – The Irresistible Force meets the Immovable Channel

You’ve heard of the old 80/20 rule I’m sure… 20% of your sellers generate 80% of your sales, or 20% of your customers generate 80% of your service tickets, etc.. You get the idea. For Microsoft Dynamics, the ratio is more like 99/1, as in 1% of the partner channel …

Dynamics 365 – Does RapidStart CRM still fit?

I have had several of our partners and friends ask me how the new Dynamics 365 will effect our RapidStart CRM ISV offering. I think they feared I may slit my wrists, but actually, we got lucky. RapidStart CRM was always focused on the new CRM customer who was looking …

Dynamics 365 and the Adobe Marketing Cloud

Last week we heard Satya Nadella and Shantanu Narayen announce a new partnership between Microsoft and Adobe. Basically Adobe will be making Azure their platform for certain products, including the Adobe Marketing Cloud, leading to a lot of speculation about the future of Microsoft Dynamics Marketing (MDM). I will now …

Dynamics 365 – Sorry Customer, No Soup for You!

Here’s an interesting one, customer wants to buy CRM Online, but they are a Syndicated End Customer of a Syndicated Partner. The Syndicated partner does not offer CRM Online. See below for Microsoft Support’s response on how to solve this problem.

How Partners will succeed with Dynamics 365

I recently wrote a post titled “Dynamics 365 – How Partners will Succeed Post-CRM“, and as I often do when I see it pop up elsewhere, I read it again. As I was re-reading, two things became very clear; first, this is a damn eloquent writer, but second, it was …

Dynamics 365 – Why you might want to buy CRM before November 1st

There are changes coming soon… November 1st to be specific. As of this writing, that is about a month away. As a potential customer, who has been exploring the current product, you have two choices, move forward quicker, or hold off until later. I wanted to quickly jot down my …

Dynamics 365 – How Partners will Succeed Post-CRM

Someone recently commented that my last post was an “Apocalyptic” view of the future of the Microsoft partner. Similar, and much better supported views, similar to mine, were also expressed by Matthew King in his recent post here, albeit not partner specific. Regardless, I decided to go a little more …

Dynamics 365 – A Light at the End of the Tunnel?

So a lot has been said recently about Dynamics 365, ranging from high praise to all-out hysteria. NDAs have been violated, pumping bits and pieces of information out, mostly around pricing. And lot’s of partners have been complaining, including yours truly (hopefully constructively). But as I continue to dig deeper …

For CRM, Partial Adoption is Total Failure 

Who could argue with the concept of keeping your finger on the pulse of your customers? From the CEO, to the VP of Sales, to the Sales Manager, right down the line to the sales team… everybody has a desire… a requirement actually… to know what is happening with their …

Dynamics 365 – Welcome to the Microsoft Amusement Park

For the longest time, the only ride in the Microsoft Dynamics Amusement Park was the Lazy River ride. A few years ago they added their first roller-coaster, and they are about to open their first Super Coaster. Hang on, it’s gonna be a wild ride!

The Microsoft Cloud Partner Margin Squeeze

Just a few short years ago, Office 365 launched. At the time, selling the product required genuine knowledge, and migrating to the product required genuine expertise. There was significant partner margin and incentives on the sale of Office 365, as well a nice margins on deploying it. Those days have …