Dynamics 365 – Divorcing your Microsoft Partner

Yes, I know, Divorce is a nasty sounding word, and it does not seem applicable to your relationship with your Microsoft Partner… I mean you are not legally “Married”. But today, more than ever, your relationship with your Microsoft partner is feeling a lot more like a marriage, particularly, if …

Dynamics 365 – Picking a Dance Partner – Part 1

Selecting the best platform and partner for you to work with, is probably the most important determining factor to your success with Business Solutions. It really is the “make or break” ingredient, and selecting the wrong one(s), can lead to disaster. Here is a fictional first-person account.

Dynamics 365 – Is Digital Transformation just hype for SMB?

I just finished watching the live Microsoft Business Forward event, and it was pretty impressive. In addition to Satya Nadella giving us the Grand Vision, Microsoft also trotted out a few customers who had “Digitally Transformed” their businesses… big customers. But as I was watching this, with my SMB Customer …

Dynamics 365 – Dropping the “C” from “CRM”

A tweet caught my eye the other day, it was a quote from Richard Branson that went something like, “If you look after your staff, they’ll look after your customers. It’s that simple.” I could not shake this from my brain, so I thought I would try and crystallize my …

Dynamics 365 – Outlook Client is Finally Deprecated for SMB?

Okay, maybe the Outlook thick client for Dynamics 365 hasn’t actually been deprecated by Microsoft… yet… but it should be. I think the last UI refresh was in 1972. So I am personally declaring it deprecated! Fully three quarters of our customer support issues for Dynamics, have involved the Outlook …

Dynamics 365 – The Plan is The Plan

When Microsoft launched Dynamics 365, they launched an entirely new licensing model based on Apps and Plans. The community became aware of this deconstruction, before they were made aware of the pricing, which led to some early speculation on how it would roll out… then in November, the associated pricing …

Dynamics 365 – My Hopes for Business Edition

Unless you’ve had your head in the sand, you know that Microsoft is developing versions of their Dynamics 365 business applications, that are geared for smaller businesses. Across the Dynamics Partner community, you are either very excited about this, or ambivalent, depending on the customer base you cater to. So, …

Dynamics 365 – Pivoting Sales for Account Based Marketing

The other day I wrote a post about Account Based Marketing “ABM”. This was prompted by a short blog post I read on ABM, and it resonated with me as a pretty cool idea. I received a lot of responses from people “in the know”, and I quickly realized that …

Dynamics 365 – Account Based Marketing

When you have been around as long as I have, you will have seen “The Next Big Thing”, many times. An article caught my eye they other day about “Account Based Marketing”. Now, I don’t know if this is the next big thing or not, but it seemed interesting, and …

Dynamics 365 – Taking the AppSource Path

You cannot go to a Microsoft partner event today without hearing about AppSource. It’s not that third-parties haven’t extended Microsoft products, like Dynamics 365, in the past, but those extension/solutions haven’t driven product sales, at least not in the way Microsoft knows they could. Other companies, like Salesforce.com, have proven …

Dynamics 365 – Who is Your Uber?

I don’t know about you, but these feel like the most “disruptive” of times that I can recall, and I can guarantee that I am older than most people who read my posts. Companies like Uber are disrupting century-old, facility, asset and people heavy industries, like the Taxi business… with …