Dynamics 365 – Refactoring RapidStart and Sellers Sell

This is a continuation of my post “Dynamics 365 – A Partner’s Journey from Salesforce“, if you did not like that one, then you probably won’t like this one either. When we last left off, Microsoft had requested that we consider turning ourselves inside-out

Dynamics 365 – No Bench Warmers in SMB

Most of the Microsoft Partners that focus on SMBs, are themselves SMBs. No SMB, whether Customer or Partner, can afford to pay for skilled people who mostly sit on the bench. The new, nimble SMB partner is more like a football coach, calling in Special Teams, or free agents as …

Dynamics 365 – A Partner’s Journey from Salesforce

So it’s Christmas morning, gifts have been opened, and family won’t be arriving for several hours yet, so I go to write. As I think about the great year wrapping up for us, and look forward to the even more promising year to come, I find myself reflecting on our …

Dynamics 365 – The SMB Hero Offer… for now

Microsoft likes to use the term “Hero Offer” for a particular subscription. It’s like the Sears Good, Better, Best approach. Usually the “Hero” offer, means that you are a hero to Microsoft if you sell it, not that is is the best solution for every customer. So, what is the …

Dynamics 365 – SMB Success with Business Solutions

Dynamics 365 has launched. Whatever we may have been thinking about what it might be, is revealed. So we go back to work. Our work is helping Small and Midsized Businesses (SMB) succeed with Dynamics 365. Between Salesforce.com previously, and Microsoft Dynamics currently, we have deployed CRM (now called either …

Dynamics 365 – A SMB Silver Bullet?

When it comes to Business Applications, like CRM and ERP, Microsoft has but a handful of competitors in the Enterprise space. The competitive landscape in the SMB space, on the other hand, is the Wild West. The SWOT Analysis A SWOT analysis is a study undertaken by an organization to …

Dynamics 365 – SMB does not mean “Simple Minded Business”

What is the first thing that comes to your mind when you hear the acronym SMB? Is it your lawn guy? Sure, he falls within the SMB (Small and Mid-sized Business) category. But, did you know Microsoft’s new Dynamics 365 Business Edition, could actually power a 3,000 person organization, or …

Dynamics 365 – Is it Smarter than a 5th Grader?

You could not look in the door of a session at the Summit conference without seeing something about the new Artificial Intelligence capabilities of Dynamics 365. Fresh off of Salesforce’s Einstein announcements, Microsoft was eager to show what A.I. in Business applications is supposed to be.

Dynamics 365 – Chaos gives way to Curiosity

I am writing this seven days out from the launch of Dynamics 365, and the end of Dynamics CRM Online. We have an ISV solution called RapidStart CRM that is was designed for Dynamics CRM Online. How will it work with Dynamics 365 on November 1st? This is a question …

Dynamics 365 – A Path through Shiny Objects

The UG Summit in Tampa last week has seemed like it had been a very long conference. Granted, Microsoft bolted their Dynamics 365 Public Launch onto the front of it… but still. Scott Guthrie took the first shot on Tuesday, and Jujhar Singh followed up with the Wednesday Keynote, and …

Dynamics 365 – Acquisitions that Made the Cut, or Didn’t

Let’s be real, Microsoft has a spotty track record with their Dynamics related acquisitions. Many seemed like a good idea at the time, and just did not work out for some reason. Others had us all scratching our heads wondering what they were thinking. But there have been some winners …

Dynamics 365 – The Irresistible Force meets the Immovable Channel

You’ve heard of the old 80/20 rule I’m sure… 20% of your sellers generate 80% of your sales, or 20% of your customers generate 80% of your service tickets, etc.. You get the idea. For Microsoft Dynamics, the ratio is more like 99/1, as in 1% of the partner channel …

Dynamics 365 – Does RapidStart CRM still fit?

I have had several of our partners and friends ask me how the new Dynamics 365 will effect our RapidStart CRM ISV offering. I think they feared I may slit my wrists, but actually, we got lucky. RapidStart CRM was always focused on the new CRM customer who was looking …

Dynamics 365 and the Adobe Marketing Cloud

Last week we heard Satya Nadella and Shantanu Narayen announce a new partnership between Microsoft and Adobe. Basically Adobe will be making Azure their platform for certain products, including the Adobe Marketing Cloud, leading to a lot of speculation about the future of Microsoft Dynamics Marketing (MDM). I will now …

Dynamics 365 – Sorry Customer, No Soup for You!

Here’s an interesting one, customer wants to buy CRM Online, but they are a Syndicated End Customer of a Syndicated Partner. The Syndicated partner does not offer CRM Online. See below for Microsoft Support’s response on how to solve this problem.