This is a continuation of my post “Dynamics 365 – A Partner’s Journey from Salesforce“, if you did not like that one, then you probably won’t like this one either. When we last left off, Microsoft had requested that we consider turning ourselves inside-out
Most of the Microsoft Partners that focus on SMBs, are themselves SMBs. No SMB, whether Customer or Partner, can afford to pay for skilled people who mostly sit on the bench. The new, nimble SMB partner is more like a football coach, calling in Special Teams, or free agents as …
So it’s Christmas morning, gifts have been opened, and family won’t be arriving for several hours yet, so I go to write. As I think about the great year wrapping up for us, and look forward to the even more promising year to come, I find myself reflecting on our …
A couple of technologies floating out in my peripheral vision are going to require a greater focus. I think that both IOT and Bots are going to have a profound impact on more than just Dynamics 365 partners and users, but possibly the world as we know it. I realize …
Microsoft likes to use the term “Hero Offer” for a particular subscription. It’s like the Sears Good, Better, Best approach. Usually the “Hero” offer, means that you are a hero to Microsoft if you sell it, not that is is the best solution for every customer. So, what is the …
Dynamics 365 has launched. Whatever we may have been thinking about what it might be, is revealed. So we go back to work. Our work is helping Small and Midsized Businesses (SMB) succeed with Dynamics 365. Between Salesforce.com previously, and Microsoft Dynamics currently, we have deployed CRM (now called either …
When it comes to Business Applications, like CRM and ERP, Microsoft has but a handful of competitors in the Enterprise space. The competitive landscape in the SMB space, on the other hand, is the Wild West. The SWOT Analysis A SWOT analysis is a study undertaken by an organization to …
What is the first thing that comes to your mind when you hear the acronym SMB? Is it your lawn guy? Sure, he falls within the SMB (Small and Mid-sized Business) category. But, did you know Microsoft’s new Dynamics 365 Business Edition, could actually power a 3,000 person organization, or …
If you have been around the Dynamics CRM 365 space for any length of time, you will have encountered the need for a migration. Hopefully, it is migrating to Dynamics 365 and not away from it. There are many potential reasons for a migration, and some are more worthy than …
You could not look in the door of a session at the Summit conference without seeing something about the new Artificial Intelligence capabilities of Dynamics 365. Fresh off of Salesforce’s Einstein announcements, Microsoft was eager to show what A.I. in Business applications is supposed to be.
I am writing this seven days out from the launch of Dynamics 365, and the end of Dynamics CRM Online. We have an ISV solution called RapidStart CRM that is was designed for Dynamics CRM Online. How will it work with Dynamics 365 on November 1st? This is a question …
The UG Summit in Tampa last week has seemed like it had been a very long conference. Granted, Microsoft bolted their Dynamics 365 Public Launch onto the front of it… but still. Scott Guthrie took the first shot on Tuesday, and Jujhar Singh followed up with the Wednesday Keynote, and …
There are two kinds of Chaos, that which results from a complete lack of organization and purpose, or that which results from fear, due to a lack of understanding of significant change. Fortunately, the Dynamics 365 Chaos is of the latter type.
Let’s be real, Microsoft has a spotty track record with their Dynamics related acquisitions. Many seemed like a good idea at the time, and just did not work out for some reason. Others had us all scratching our heads wondering what they were thinking. But there have been some winners …
If you have been reading my posts, then you know that I sprinkle a lot of personal speculation on top of known facts. I am really just sharing with you my own thoughts, as I seek to also figure things out. Every now and then, somebody at Microsoft will reach …
I am continuously seeing leaks in advance of the launch of Dynamics 365 next week. Many of these are not painting a complete picture. I mean, if you are going to violate an NDA, you might as well go all in, Microsoft can only kick you out of the CRM …
You’ve heard of the old 80/20 rule I’m sure… 20% of your sellers generate 80% of your sales, or 20% of your customers generate 80% of your service tickets, etc.. You get the idea. For Microsoft Dynamics, the ratio is more like 99/1, as in 1% of the partner channel …
I have had several of our partners and friends ask me how the new Dynamics 365 will effect our RapidStart CRM ISV offering. I think they feared I may slit my wrists, but actually, we got lucky. RapidStart CRM was always focused on the new CRM customer who was looking …
Last week we heard Satya Nadella and Shantanu Narayen announce a new partnership between Microsoft and Adobe. Basically Adobe will be making Azure their platform for certain products, including the Adobe Marketing Cloud, leading to a lot of speculation about the future of Microsoft Dynamics Marketing (MDM). I will now …
Here’s an interesting one, customer wants to buy CRM Online, but they are a Syndicated End Customer of a Syndicated Partner. The Syndicated partner does not offer CRM Online. See below for Microsoft Support’s response on how to solve this problem.
