Just a few short years ago, Office 365 launched. At the time, selling the product required genuine knowledge, and migrating to the product required genuine expertise. There was significant partner margin and incentives on the sale of Office 365, as well a nice margins on deploying it. Those days have …
So I am sitting in the Dynamics Partner Advisory Council on Sunday as Microsoft unwraps Dynamics 365. They start the conversation by saying they are going to make licensing waaay easier, and proceed to layout the most complex licensing structure I have ever heard.
The other day I was speaking to one of our RapidStart CRM Partners, who not only has an expert Dynamics CRM team, but is also a big fan of our model. He suggested that RapidStart CRM was like T-Ball for a home-run hitters. So here comes a post littered with …
It’s true… we are hiding things from you, or rather your CRM customer. We confess, we have been caught red-handed. But nothing nefarious is going on here… I swear! So what do we have to hide, and why?
No, we do not actually need to know “Did you get Married Last Year” in order to successfully deploy Dynamics CRM Online with RapidStart CRM. But that question was the genesis of how we eliminated the consulting component from the deployment process.
Since I have been pretty forthcoming about our journey to build Microsoft I.P., I am now getting questions in my email. One question that seems to pop up frequently, is how to figure out what to charge for your I.P.. Guess what? I have opinions on that! What a surprise.
Many partners and customers are under the impression that gaining user adoption (a/k/a Active Use) is very hard to do. History supports this, at least based on the most commonly used approaches to this challenge. But I will tell you that it is actually very simple.
It is the heat of the political season, so in the spirit of that, I’ll need to “walk back” my post title. Success cannot be Guaranteed; even “Or Your Money Back” simply means you failed. The best that anyone can do is set you up for the best possible chance …
I keep hearing lately, that the customer is in control of the technology sales conversation today. Former First Lady Nancy Reagan, who recently passed, was well known for her “Just Say No” anti-drug campaign. I want to hijack her slogan for Cloud Sellers.
Okay, well I knew it couldn’t last forever. We created the first “Packaged Deployment” model available only through Microsoft Partners; RapidStart CRM. Now there are few others, so I have to write that “Why Us?” post.
According to Microsoft, they currently have 112,388 employees. That is a big ole company. As companies go, it qualifies as an Aircraft Carrier. My former brother-in-law was the commander of the aircraft carrier USS John C. Stennis, and he said it was hard to turn fast.
There is an interesting battle taking place down in the trenches of SMB. Microsoft and Salesforce.com are peripherally aware of it, because both of these major CRM platforms have expressed some interest in SMB, but the opposition ranks are growing.
We are witnessing something quite amazing; the unstoppable force of Cloud Subscriptions, meeting the immovable object of commissioned sales. Unfortunately… somebody’s gonna lose.
The best I.P. ideas begin with a wide view; making sure as many possible challenges are being solved. The best ideas, are by definition, the “Best” ideas, but they have to withstand the cyclical nature of business.
Okay, I can hear the Microsoft Partner community thinking “Why on earth would I ever Down-Sell, and how on earth would that Increase profit?” Okay, got it, you’re from Earth. Before I explain my rationale, let’s quickly cover a few sales techniques that you are already familiar with.
Firstly, I would like to apologize for being the reason that Microsoft added two more nouns to their CRM lexicon: “Packaged Deployment”, and “Opportunity Management”.
So you built yourself some I.P., and had some success selling it directly, and now you want to scale up with a Channel Model. You are in the right place, because based on our recent experience, I can share a few things to do, and a whole bunch of things …
While building some unique Intellectual Property (I.P.) that solves a worthwhile problem can be difficult, getting it to market can often be even harder. Depending on what your I.P. is: App, Solution, Service or combination, will have a lot to do with what makes sense in a go-to-market plan.
“It’s way more powerful than we need, we just want something basic”. As a Microsoft Partner who services the Small and Midsized Business (SMB) customer, and offers CRM, you have no doubt heard this refrain. Is it true? Is Dynamics CRM Online simply “too big” for the average SMB customer? …
First of all, I am well aware of Microsoft’s push for trials ever since their entry into the SaaS space. Even though Microsoft is relatively new to the Free Trial game, apparently it has been successful for some products, but not as successful for others; CRM falling in the latter …