Dynamics 365 and the Citizen Developer

There has been quite a bit of chatter in the channel lately about this new “Citizen Developer” role that Microsoft is attempting to better support. Not surprisingly, many “real” developers have been none to pleased with the idea. I thought I would try and unpack this sticky-wicket a little bit.

Dynamics 365 – Business Central vs. Customer Engagement

Microsoft recently announced Dynamics 365 Business Central, the official name for the product that was code-named “Tenerife”. This is the long anticipated, fully “SaaSified” version of “Full” NAV, and it is available now. At the same time, Microsoft also announced a new Customer Engagement option, Dynamics 365 Sales Professional, a …

Dynamics 365 for Marketing – I have More to Say

I think I beat up the team pretty good with my last post on the licensing model for Microsoft Dynamics for Marketing. But there are a few other areas that deserve some attention too, that are going to keep this otherwise awesome product from being relegated to the, “That’s too …

Dynamics 365 – Sales Professional License?

Part of the huge April wave of feature releases for Dynamics 365, were some license tweaks and a some new license types. I already discussed the new Dynamics 365 for Marketing license here, but in this post, I want to focus on the new Dynamics 365 Sales Professional License.

Dynamics 365 for Marketing – A Giant Tripped by a Grain of Sand

Microsoft Dynamics 365 for Marketing has finally launched! It has been available for purchase since the first of this week. An awesome platform of modern technology, able to do things not even possible before. How many eager customers have clamored to jump on board this revolutionary marketing #FreightTrain of innovation? …

Dynamics 365 – Are you Reporting or Engaging?

Having worked on a bunch of customer deployments, I know that most customers are still struggling with the whole idea of “Customer Engagement.”. As a result, too many deployments end up as just Reporting tools. I have resisted the urge, but I may have to give in and just start …

Dynamics 365 Marketing – Art vs. Engineering

It is a fair question, that I have heard often recently. Does anybody on the team building the new Dynamics 365 Marketing application… know anything about Marketing? Or the Microsoft partners that will be expected to sell it for that matter? How on earth will this succeed? Is it “Blind …

Dynamics 365 – A few things Partners need to know better

I just returned from Extreme365 in Long Beach, which is one of my favorite events of the year. It is my “tribe”. As the largest global market, I am surprised that the US version of this event is not bigger than the European one, but actually it is about a …

Dynamics 365 – A Glossary for SMB

Even though Dynamics 365 was not specifically designed for the SMB customer, we engage with those SMB customers on a daily basis, who are still interested in Microsoft’s Customer Engagement offering. Most of these conversations start with an explanation of the terms and concepts that are used in Customer Engagement… …

Dynamics 365 – Consumption vs. the Channel

I talk to a lot of partners… all the time… about a lot of things. One item that seems to come up increasingly more often, is about this incessant chant around “Consumption”, and Microsoft’s increasingly aggressive herding of partners towards that shining light. Many partners I talk to don’t even …