Dynamics 365 – Acquisitions that Made the Cut, or Didn’t

Let’s be real, Microsoft has a spotty track record with their Dynamics related acquisitions. Many seemed like a good idea at the time, and just did not work out for some reason. Others had us all scratching our heads wondering what they were thinking. But there have been some winners …

Dynamics 365 – The Angel is in the Details

I am continuously seeing leaks in advance of the launch of Dynamics 365 next week. Many of these are not painting a complete picture. I mean, if you are going to violate an NDA, you might as well go all in, Microsoft can only kick you out of the CRM …

Dynamics 365 – The Irresistible Force meets the Immovable Channel

You’ve heard of the old 80/20 rule I’m sure… 20% of your sellers generate 80% of your sales, or 20% of your customers generate 80% of your service tickets, etc.. You get the idea. For Microsoft Dynamics, the ratio is more like 99/1, as in 1% of the partner channel …

Dynamics 365 – Does RapidStart CRM still fit?

I have had several of our partners and friends ask me how the new Dynamics 365 will effect our RapidStart CRM ISV offering. I think they feared I may slit my wrists, but actually, we got lucky. RapidStart CRM was always focused on the new CRM customer who was looking …

Dynamics 365 and the Adobe Marketing Cloud

Last week we heard Satya Nadella and Shantanu Narayen announce a new partnership between Microsoft and Adobe. Basically Adobe will be making Azure their platform for certain products, including the Adobe Marketing Cloud, leading to a lot of speculation about the future of Microsoft Dynamics Marketing (MDM). I will now …

Dynamics 365 – Sorry Customer, No Soup for You!

Here’s an interesting one, customer wants to buy CRM Online, but they are a Syndicated End Customer of a Syndicated Partner. The Syndicated partner does not offer CRM Online. See below for Microsoft Support’s response on how to solve this problem.

How Partners will succeed with Dynamics 365

I recently wrote a post titled “Dynamics 365 – How Partners will Succeed Post-CRM“, and as I often do when I see it pop up elsewhere, I read it again. As I was re-reading, two things became very clear; first, this is a damn eloquent writer, but second, it was …

Dynamics 365 – Why you might want to buy CRM before November 1st

There are changes coming soon… November 1st to be specific. As of this writing, that is about a month away. As a potential customer, who has been exploring the current product, you have two choices, move forward quicker, or hold off until later. I wanted to quickly jot down my …

Dynamics 365 – How Partners will Succeed Post-CRM

Someone recently commented that my last post was an “Apocalyptic” view of the future of the Microsoft partner. Similar, and much better supported views, similar to mine, were also expressed by Matthew King in his recent post here, albeit not partner specific. Regardless, I decided to go a little more …

Dynamics 365 – A Light at the End of the Tunnel?

So a lot has been said recently about Dynamics 365, ranging from high praise to all-out hysteria. NDAs have been violated, pumping bits and pieces of information out, mostly around pricing. And lot’s of partners have been complaining, including yours truly (hopefully constructively). But as I continue to dig deeper …

Dynamics 365 – Leading from Behind

My head has been swimming. I spent the entire weekend re-watching the “Airlift” presentations that Microsoft gave us last week on the new Dynamics 365. There were about 50 of them, each on a new feature or capability of the new platform. Even though I am left with more questions …

For CRM, Partial Adoption is Total Failure 

Who could argue with the concept of keeping your finger on the pulse of your customers? From the CEO, to the VP of Sales, to the Sales Manager, right down the line to the sales team… everybody has a desire… a requirement actually… to know what is happening with their …

Dynamics 365 – Welcome to the Microsoft Amusement Park

For the longest time, the only ride in the Microsoft Dynamics Amusement Park was the Lazy River ride. A few years ago they added their first roller-coaster, and they are about to open their first Super Coaster. Hang on, it’s gonna be a wild ride!

Dynamics 365 – The Sky is Not Blue

So I am sitting in the Dynamics Partner Advisory Council on Sunday as Microsoft unwraps Dynamics 365. They start the conversation by saying they are going to make licensing waaay easier, and proceed to layout the most complex licensing structure I have ever heard.