Dynamics 365 – No Bench Warmers in SMB

Most of the Microsoft Partners that focus on SMBs, are themselves SMBs. No SMB, whether Customer or Partner, can afford to pay for skilled people who mostly sit on the bench. The new, nimble SMB partner is more like a football coach, calling in Special Teams, or free agents as …

Dynamics 365 – A Partner’s Journey from Salesforce

So it’s Christmas morning, gifts have been opened, and family won’t be arriving for several hours yet, so I go to write. As I think about the great year wrapping up for us, and look forward to the even more promising year to come, I find myself reflecting on our …

Dynamics 365 – The Rise of the Machines

A couple of technologies floating out in my peripheral vision are going to require a greater focus. I think that both IOT and Bots are going to have a profound impact on more than just Dynamics 365 partners and users, but possibly the world as we know it. I realize …

Dynamics 365 – The SMB Hero Offer… for now

Microsoft likes to use the term “Hero Offer” for a particular subscription. It’s like the Sears Good, Better, Best approach. Usually the “Hero” offer, means that you are a hero to Microsoft if you sell it, not that is is the best solution for every customer. So, what is the …

Dynamics 365 – Needs More Cowbell!

Hey, what do you think about that cool new Insights feature in Dynamics 365? Which one? Yes, it seems that the Microsoft cloud team has a new favorite word. On its own, or in conjunction with another word, “Insights” is all the rage, and well on its way to being …

Dynamics 365 – When will it finally be Finished?

I am returning from a small Dynamics partner conference in Newport Beach. One of the recurring themes at this conference, particularly when a Microsoft representative stood before us, was pelting them with questions similar to: “When will Dynamics 365 be finished?”. I was not one of those asking that question, …

Dynamics 365 – SMB Success with Business Solutions

Dynamics 365 has launched. Whatever we may have been thinking about what it might be, is revealed. So we go back to work. Our work is helping Small and Midsized Businesses (SMB) succeed with Dynamics 365. Between Salesforce.com previously, and Microsoft Dynamics currently, we have deployed CRM (now called either …

Dynamics 365 – A new lane on the Cloud Highway

As a traditional Microsoft partner, you can probably remember the good ol’ days. Steady, predictable, the kinds of things you could build a nice business on, in your own time. For customers, you were more like the utility company. Necessary, but unseen. But then the cloud crashed into everything.

Dynamics 365 – A SMB Silver Bullet?

When it comes to Business Applications, like CRM and ERP, Microsoft has but a handful of competitors in the Enterprise space. The competitive landscape in the SMB space, on the other hand, is the Wild West. The SWOT Analysis A SWOT analysis is a study undertaken by an organization to …

Dynamics 365 – SMB does not mean “Simple Minded Business”

What is the first thing that comes to your mind when you hear the acronym SMB? Is it your lawn guy? Sure, he falls within the SMB (Small and Mid-sized Business) category. But, did you know Microsoft’s new Dynamics 365 Business Edition, could actually power a 3,000 person organization, or …

Dynamics 365 – The Migration Tax

If you have been around the Dynamics CRM 365 space for any length of time, you will have encountered the need for a migration. Hopefully, it is migrating to Dynamics 365 and not away from it. There are many potential reasons for a migration, and some are more worthy than …

Dynamics 365 – Is it Smarter than a 5th Grader?

You could not look in the door of a session at the Summit conference without seeing something about the new Artificial Intelligence capabilities of Dynamics 365. Fresh off of Salesforce’s Einstein announcements, Microsoft was eager to show what A.I. in Business applications is supposed to be.

Dynamics 365 – Chaos gives way to Curiosity

I am writing this seven days out from the launch of Dynamics 365, and the end of Dynamics CRM Online. We have an ISV solution called RapidStart CRM that is was designed for Dynamics CRM Online. How will it work with Dynamics 365 on November 1st? This is a question …

Dynamics 365 – A Path through Shiny Objects

The UG Summit in Tampa last week has seemed like it had been a very long conference. Granted, Microsoft bolted their Dynamics 365 Public Launch onto the front of it… but still. Scott Guthrie took the first shot on Tuesday, and Jujhar Singh followed up with the Wednesday Keynote, and …

Dynamics 365 – Getting into the Flow of things

One of the new products that will be available in Dynamics 365 is Flow. Think of Flow as a personal mini-workflow engine. The use cases are endless, but there are some caveats that you should know about. I will dive into both sides and tell you what I know, sprinkled …

Dynamics 365 – Adding CRM to your ERP Practice

I was wandering around the ***Summit today at the Tampa Convention Center and noticed a lot more non-red badges than red ones. The red badges are CRM Partners, the others are either GP, NAV or AX. Knowing what is about to be presented here shortly for Dynamics 365, I tried …

Dynamics 365 – Acquisitions that Made the Cut, or Didn’t

Let’s be real, Microsoft has a spotty track record with their Dynamics related acquisitions. Many seemed like a good idea at the time, and just did not work out for some reason. Others had us all scratching our heads wondering what they were thinking. But there have been some winners …