Let’s Talk About Funnels
In my 20-plus years in this CRM business, I have seen my share of “Funnels”. Lead Funnels, Sales Funnels, Delivery Funnels, every kind of business-related funnel you can think of, I have probably seen...
Category: Dynamics 365
It’s Time for a New Services Model for Dynamics 365 and the Power Platform
About seven years ago we pioneered the “Support by Blocks” model, and it has served our Forceworks clients and us well. But thanks to Microsoft, it is time for a whole new model for...
Are you over-paying for Dynamics 365?
Microsoft Dynamics 365 business applications are fantastic products. Unrivaled power and features and priced accordingly. Are they over-priced? No! Are you over-paying? Maybe. So, let’s unpack this one.
Your organization (tenant) is over capacity
It seems like a couple of times a week I get a panicked message from a customer who saw the dreaded alert: “Your organization (tenant) is over capacity” in the Power Platform Admin Center....
“Even after everything, we still have adoption problems”
One of the smartest things I have done in a while was to introduce a monthly Principals call with our customers. Our customers are all very happy with our team, so why rock the...
We Upgraded from Dynamics 365 to RapidStartCRM
I have had my head down for a while working on the next version of RapidStartCRM. We also recently deployed RapidStartCRM for our own support operations. In the process, I came across a few...
Dynamics 365 for Outlook Deprecated Alert
Many of our customers have been asking about the ominous alert that appears in their advanced settings area for either Dynamics 365 or Power Apps Model driven environments. In this short post I will...
Microsoft marching masses to peak of Mt. Stupid
I recently became aware of an interesting concept in psychology called the Dunning-Kruger Effect, and Citizen Developers came to my mind. What the hell am I talking about now? Read on to find out.
The beatings will continue until morale improves
James Phillips, the head of engineering for Dynamics 365 and the Power Platform, that we all either use, or make a living on, recently tweeted “The name changes will continue until morale improves”. It...
The Evolution of an ISV
I get that it is mostly partners and Microsoft employees that read my blog, I have not really targeted my content toward customers, which was probably a mistake, but that is a topic for...
ISV Connect ED!, also our Apps are now Free
I had planned on making this two posts, but frankly I have too much on my plate at the moment, so its a twofer. The first part is about something new I launched, and...
CRM is not just about Sales
“We’re not looking for a Sales solution“, said the person on the other end of the phone call. I have heard this many times. While those of us in the Power Platform arena know...
Power Apps – The truth about $10
When Model-Driven Power Apps first appeared on the scene, it brought with it a $40 per user license called Power Apps P2. Earlier this year Microsoft launched a $10 per App “Pass”. Clearly $10...
Walking the Talk
I usually avoid discussing my products or services on the blog, people seem to get annoyed. But I was having a chat with an ISV the other day, who said he had found me...
Steve has another chat with Alysa Taylor
In this episode of “Steve has a Chat”, I catch up again with Alysa Taylor, Corporate Vice President for Microsoft, to get the latest from the Queen of Marketing for Microsoft Business Applications Group....
Steve has a third chat with Guggs
In this episode of “Steve has a Chat”, I catch up again with Steven Guggenheimer “Guggs” to get the latest on the ISV Connect program. It seems that the word is out at Microsoft...
Tried Dynamics 365? Take another look at Power Apps.
As I think back to past customers of Dynamics 365, not all of them were successful. The challenges that brought them to Dynamics 365 were real enough, but at the time we only had...
Steve has a third chat with Charles Lamanna
I try and sneak up on Charles Lamanna a third time, but he was ready for it, “fool me once”. Recently promoted to CVP, Citizen Application Platform I wanted to check in with Charles,...
The Last Nail in the On-Premise Coffin
The Conona Virus is having many different effects on the world, most are negative, but there are some that may actually be positive. For example, with workers being asked to work from home at...
Dynamics 365 Team Member gets Locked
You were warned, you panicked, then realized nothing was happening immediately. So the trusty Team Member licenses kept chugging along, continuing to perform well beyond their boundaries. I wrote about this day coming back...
