Author: Steve Mordue MVP

Announcing ForceLegal for Law Firms

Law Firms are an important customer segment for us here at Forceworks, so important that we decided to create a brand extension to differentiate and showcase the services we offer to law firms. We...

Office 365: Understanding Mailboxes

Update 12/21/17 – I originally wrote this post in 2013, and it was been the most viewed post ever. I have been focused on other things and this post information had been quite out-of-date....

When did B.I. get so fun?

B.I. is some boring stuff.. For those of you who don’t know, B.I. is short for Business Intelligence. Still not helping? Business Intelligence is the fancy word for charts, graphs and reports. See, I...

CRM drives tangible benefits for banks

Independent analysis by The Optera Group shows that banks that utilize Microsoft Dynamics CRM markedly enhance their marketing, operations, and risk management results. According to First Research, ―The profitability of individual banks depends on...

What can CRM do for SMB? (Part 6, Marketing)

What can CRM do for SMB? (Part 6, Marketing)

Customer Relationship Management is pointless with customers. Getting customers is the result of two efforts: Marketing, to generate interest, and Sales to close the deals.

Google still uses Microsoft Office

Google still uses Microsoft Office

Even Google Hasn’t Completely Ditched Microsoft Office For Google Apps Want a job at Google? You might want to brush up on your Microsoft Office skills. That’s because a whole bunch of jobs at...

What can CRM do for SMB? (Part 5, Customer Service)

What can CRM do for SMB? (Part 5, Customer Service)

We have covered the four basic cylinders of CRM, Leads, Opportunities, Contacts and Accounts. These are the four basic cylinders of Sales. In a future post, we will explore some additional cylinders related to...

What can CRM do for SMB? (Part 4, Accounts & Contacts)

What can CRM do for SMB? (Part 4, Accounts & Contacts)

Okay, so far we have gone through “high-level” overviews of Leads and Opportunities. This post will be a little shorter as we dive into Accounts and Contacts. I say a little shorter as the...